01Who this policy applies to
Spatial7 Pty Ltd (Spatial7, we, us, our) operates the Spatial7 EAM platform, including the Spatial7 website, the Launch Platform, the client portal, the Spatial7 Academy and the Spatial7 EAM mobile applications distributed through the Apple App Store and Google Play.
This policy explains what information we collect, why we collect it, how it is stored and who it may be shared with. It applies to our website, our applications and the services we provide to client organisations.
02Information we collect
We collect the information needed to provide the platform and to operate it securely:
- Account information — your name, email address, organisation and platform role. Where you sign in with Google, we receive the identity details Google provides. Passwords are stored only as a secure hash and are never visible to us.
- Asset and operational records — the asset register, spatial datasets, inspections, condition ratings, defects, work orders, projects, plans and documents that you or your organisation enter into the platform.
- Spatial data — asset geometry, coordinates, site and facility references and the coordinate reference system applied to them.
- Field content you upload — photographs, documents and files you attach to a record.
- Device and technical information — device model and operating system, application version, IP address, and error or crash information used to keep the service working.
- Communications — enquiries you send us and the transactional emails we send you, such as invitations, verification codes and password resets.
03How we use information
We use the information we collect to:
- provide, operate and maintain the platform and your account
- authenticate you and apply your organisation's access permissions
- display assets and spatial data in the correct location and coordinate reference system
- record inspections, condition, defects, work orders and asset history
- send notifications and service messages you have opted into
- provide support, investigate issues and improve the platform
- protect the platform against misuse, unauthorised access and security threats
- meet our legal, audit and record-keeping obligations
04AI-assisted features
Where you choose to use an AI-assisted feature, the content you submit to that feature is processed to produce the result you requested. AI-assisted outputs are drafts and suggestions: they must be reviewed by a competent person before being relied on. We do not use your organisation's records to train third-party models.
05Spatial and location information
Asset geometry and coordinates are held in the authoritative spatial reference configured for the project. Device location is recorded only when a user chooses to capture a field position against an inspection or defect, and only in association with that record.
Location permission is optional. The platform remains usable without it, with positions entered manually or derived from the mapped asset.
06Who we share information with
We do not sell personal information, and we do not share it for advertising. Information is disclosed only where it is needed to operate the service or where the law requires it:
- Platform and hosting providers — including Base44, the platform on which Spatial7 EAM is built and hosted, and its underlying cloud infrastructure providers.
- Email delivery providers — used to send invitations, verification codes, password resets and service notifications.
- Apple and Google — in connection with the distribution of our mobile applications through their stores.
- Your organisation — if your account was created by or for a client organisation, that organisation's administrators can see your account details and the records you create within its scope.
- Professional advisers, auditors and authorities — where required by law, regulation or legal process.
07Where information is stored
Information is stored in cloud infrastructure and may be processed or stored outside Australia by our service providers. Where information is handled overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
08Security
We use access controls, organisation-level data isolation enforced in the data layer, encryption in transit, role-based permissions, audit trails for asset and geometry changes, and least-privilege administration.
No system is perfectly secure. If you believe an account or record has been accessed without authority, contact us immediately at contact@spatial7.com.au.
09How long we keep information
Account information is kept while your account is active and for as long as needed to meet our legal and audit obligations.
Asset and operational records belong to the organisation that entered them and are retained as the organisation's asset register, which may be a statutory record retained beyond the life of an individual user account. Deleting a user account removes the personal account; records held in an organisation's register remain with that organisation.
10Access, correction and complaints
- You can review and update your own profile details from within the platform, and you can delete your own account where that option is available in the app.
- You can ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing contact@spatial7.com.au.
- If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11Mobile app permissions
The Spatial7 EAM mobile applications request the following permissions, each only when it is needed for a feature you are using:
- Notifications — to send you alerts about inspections, defects and work assigned to you. You can decline and change this at any time in your device settings.
- Location — to capture a field position against an inspection or defect. Optional.
- Camera and photos — to attach photographs to records you are creating. Optional.
- Files — to attach or open documents from your device when you choose to upload or download one.
12Cookies, local storage and analytics
The platform stores a session token on your device to keep you signed in, together with your interface preferences such as theme and visible columns. These are required for the platform to function and are not used to track you across other services.
We do not use third-party advertising cookies or tracking in the applications. We may collect aggregate product usage information to understand which areas of the platform are used and to improve them.
13Children
Spatial7 EAM is a professional asset management platform intended for use by employees and contractors of organisations. It is not directed at children, and we do not knowingly collect information from children under 16.
14Changes to this policy
We may update this policy as the platform develops. The current version is always published on this page with its effective date. Material changes will be notified in the application or by email before they take effect.
15Contact us
Privacy enquiries, access and correction requests, and complaints can be sent to Spatial7 Pty Ltd at contact@spatial7.com.au or through spatial7.com.au.